FAQs
Are these toys safe for my pet?
Yes — both the Interactive Puzzle Toy and the Carrot Chew Toy are made from 100% food-grade silicone that's non-toxic and safe for regular licking and chewing. They're built with rounded edges and smooth surfaces designed to hold up against enthusiastic play from dogs and cats alike.
What age or size pet are these toys suitable for?
The Puzzle Toy works well for both cats and dogs of most sizes, while the Carrot Chew Toy is designed specifically for small to medium dogs. Puppies and kittens can enjoy both, but we recommend supervising younger or teething pets closely during their first few play sessions.
How do I clean these toys?
Both toys are easy to maintain — simply rinse under warm water after use. The silicone material doesn't trap odors, bacteria, or food residue the way fabric or hard-plastic toys often do, so a quick rinse keeps them fresh and ready for the next play session.
Will these toys hold up to aggressive chewers?
The Carrot Chew Toy is specifically built with durable silicone and a reinforced cotton rope center for dogs who chew hard. The Puzzle Toy is more geared toward nose-and-paw interaction rather than heavy chewing, so if you have a strong chewer, we recommend starting with supervised sessions to see how they interact with each toy.
How long will shipping take, and will I get a tracking number?
Once your order ships, we'll email and text you the tracking number so you can follow your package the whole way. Most orders ship within a few business days, and you'll get updates as your package moves through delivery.
What if my pet loses interest in the toy?
This is common with puzzle-style toys at first. Try using a stronger-smelling treat to spark initial interest, and place the toy in a calm, low-distraction area. Most pets adjust within the first couple of sessions once they realize there's a reward involved.
What's your return policy?
We offer a 30-day satisfaction guarantee on both products. If you're not happy with your purchase, reach out to us at trypawmax@yahoo.com, and we'll take care of a hassle-free refund.